- WHAT DO I DO IF THERE ARE MISSING PARTS FROM MY ORDER?
If there appears to be any part missing from your order, contact our friendly and helpful Customer Support Team within 7 days of receipt.
- HOW DO I CLEAN MY BBQ SMOKER GRILL?
We recommend that you clean the inside of your grill as soon as it is safe to do so with a combination of hot soapy water and your complimentary wire brush. For the frame, use only a soft cloth and hot soapy water. Make sure to dry it off thoroughly before covering with the cover provided.
- WHY IS THE GRILL SURFACE PEELING?
The maximum combustible temperature of the grill is 350°C. If this temperature is exceeded than damage may occur to the grill. We recommend the use of charcoal as fuel because charcoal will only burn to a maximum temperature of 300°C.
FOR ALL OTHER ISSUES, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM.