- WHAT DO I DO IF THERE ARE MISSING PARTS FROM MY ORDER?
If there appears to be any part missing from your order, contact our friendly and helpful Customer Support Team within 7 days of receipt.
- WHAT DO I DO IF THE PULLEYS/CLEAT HOOK ARE NOT FIXING INTO THE CEILING/WALL FIRM ENOUGH?
Ensure you have pre-drilled deep enough into the wall, and ensure that you have used the rawlplugs provided. If the problem persists, check that there is a wooden beam/joist where you are drilling. If there is no beam/joist, the rawlplug and screw will have no leverage to attach to. Detach and reposition if necessary.
- WHAT DO I DO IF MY WOODEN LATHS DO NOT REACH ACROSS THE CAST IRON RACKS?
Did you use the guide, measure the distance and mark with a pencil first? If not, re-read the assembly instructions and follow the marking guide.
FOR ALL OTHER ISSUES, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM.